Forward Deployed Engineer
New
T
TailscaleNetwork Security SaaS
Remote (Canada)Full-TimeMiddle
Salary$201,000 — $335,000 CAD (OTE)
Apply NowOpens the employer's application page
Job Details
- Experience
- 6+ Years in a technical role with minimum 2 years of customer-facing experience
- Required Skills
- AWSDockerGCPKubernetesAzureDevOpsSaaSNetworking
Requirements
- 6+ years in a technical role with minimum 2 years of customer-facing experience (Solutions engineer/architect, Sr. Support Engineer, etc.).
- Experience working with enterprise customers in a consultative capacity.
- Strong understanding of networking, VPNs, and security principles.
- Experience with cloud infrastructure (AWS, GCP, Azure).
- Familiarity with tools like Docker, Kubernetes, and other DevOps technologies.
- Prior experience in a customer-facing technical role at a SaaS company.
- Ability to clearly explain complex technical concepts to diverse audiences.
- Strong written and verbal communication skills.
- Analytical mindset and troubleshooting skills.
- Ability to manage multiple customer accounts, prioritize tasks, and keep projects on track.
- Collaborative mindset to work cross-functionally.
Responsibilities
- Lead and manage the onboarding process for new strategic customers, ensuring they quickly understand and adopt Tailscale.
- Provide training and resources that set customers up for long-term success.
- Offer technical support for customers, diagnosing and resolving issues across Tailscale's platform.
- Assist with configuration, integration, and troubleshooting to ensure smooth implementation.
- Conduct QBRs with customers to review usage, success metrics, and future goals.
- Build strong relationships with customers, acting as a trusted advisor.
- Serve as the voice of the customer internally, relaying feedback and insights to the product and engineering teams.
- Work closely with sales, product, engineering, and support teams to ensure smooth handoffs.
- Develop and maintain a repository of technical documentation, FAQs, and guides.
View Full Description & ApplyYou'll be redirected to the employer's site
