Forward Deployed Engineer
New
T
TailscaleNetwork Security
Tailscale is a remote first company with team members across Canada, the United States, the United Kingdom, and Singapore.Full-TimeSenior
SalaryUS Pay Range (OTE) $150,000 — $250,000 USD
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Job Details
- Experience
- 6+ Years in a technical role with minimum 2 years of customer-facing experience
- Required Skills
- AWSDockerGCPKubernetesAzureDevOpsNetworking
Requirements
- 6+ years of experience in a technical role.
- Minimum 2 years of customer-facing experience (e.g., Solutions Engineer, Technical Support Engineer).
- Experience working with enterprise customers in a consultative capacity.
- Strong understanding of networking, VPNs, and security principles.
- Experience with cloud infrastructure (AWS, GCP, Azure).
- Experience with DevOps technologies such as Docker and Kubernetes.
- Ability to explain complex technical concepts to non-technical stakeholders and engineers.
- Strong written and verbal communication skills.
- Analytical mindset and troubleshooting skills.
- Ability to manage multiple accounts and prioritize tasks effectively.
Responsibilities
- Lead and manage the onboarding process for new strategic customers, ensuring they quickly understand and adopt Tailscale.
- Offer technical support for customers, diagnosing and resolving issues across Tailscale's platform.
- Conduct QBRs with customers to review usage, success metrics, and future goals.
- Build strong relationships with customers, acting as a trusted advisor.
- Serve as the voice of the customer internally, relaying feedback and insights to the product and engineering teams.
- Work closely with sales, product, engineering, and support teams to ensure smooth handoffs and drive customer success.
- Develop and maintain a repository of technical documentation, FAQs, and guides to help customers self-serve.
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