Client Value Partner - Technology Consultant
C
CelonisEnterprise SaaS
Remote, US, TexasFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum 15 years of relevant customer success, strategy consulting, or related experience
- Required Skills
- Project ManagementChange ManagementCustomer SuccessSaaS
Requirements
- Minimum 15 years of relevant customer success, strategy consulting, or related industry experience.
- MBA strongly preferred.
- Proven track record in driving measurable results through large-scale transformation programs.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to change management practices.
- Ability to navigate large global organizations and persuade through data and confidence.
- Experience working with internal resources to design, pitch, and sell opportunities.
- Strong understanding of SaaS platforms, technology stack, and solution design.
- Project management skills with the ability to manage multiple workstreams.
- Strong communication skills and ability to translate use cases into business landscapes.
- Willingness to travel (approx. 70%).
Responsibilities
- Develop and maintain strong relationships with key stakeholders, including C-level internal/external executives.
- Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams.
- Mentor customers on organization design and maturation of Centers of Excellence.
- Mentor and coach team members, providing guidance and support for their success.
- Establish the Celonis program roadmap and detailed value plans with senior stakeholders.
- Resolve customer escalations by orchestrating internal teams.
- Organize and lead customer advisory boards to address industry-specific challenges.
- Drive customer presence and sponsorship at key Celonis and industry events.
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