- Own customer outcomes from initial discovery through realized ROI for assigned process areas.
- Develop executive narratives and lead business value workshops.
- Build executive sponsorship across business units and co-own change management with customer leaders.
- Design Center of Excellence roadmaps that build customer self-sufficiency.
- Steer global transformations across complex workstreams.
- Implement AI-driven account planning and AI-assisted project management.
- Automate executive governance, including QBRs and SteerCos.
- Champion Celonis platform adoption and build strategic expansion roadmaps.
- Provide R&D feedback based on evolving customer use cases.