- Develop and maintain strong relationships with key stakeholders, including C-level internal/external executives.
- Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams.
- Mentor customers on organization design and maturation of Centers of Excellence.
- Mentor and coach team members, providing guidance and support for their success.
- Establish the Celonis program roadmap and detailed value plans with senior stakeholders.
- Resolve customer escalations by orchestrating internal teams.
- Organize and lead customer advisory boards to address industry-specific challenges.
- Drive customer presence and sponsorship at key Celonis and industry events.