Senior Manager, CRM and Business Systems
J
JobgetherIT, Security
Based in United StatesFull-TimeManager
Salary$90,000–$105,000 annually
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Job Details
- Experience
- 5+ years
- Required Skills
- SalesforceRESTful APIsReportingCRM
Requirements
- 5+ years of experience administering Salesforce or comparable CRM and business systems.
- Strong understanding of CRM data structures, workflows, automation, reporting, and operational processes.
- Demonstrated experience managing or coordinating integrations between SaaS business platforms.
- Experience working with external vendors, consultants, implementation partners, or technology service providers.
- Strong analytical, troubleshooting, organizational, and problem-solving skills.
- Ability to balance strategic systems thinking with hands-on administration and execution.
- Strong understanding of data quality, governance, reporting, and operational efficiency principles.
- Salesforce Certified Administrator certification is preferred.
- Experience with association management systems, membership organizations, or event technology is preferred.
- Familiarity with HubSpot, Cvent, Sitecore, learning management systems, and financial system integrations is a plus.
Responsibilities
- Serve as the primary functional owner and strategic administrator for Salesforce and related membership and business systems.
- Maintain and continuously improve CRM architecture, operational workflows, member lifecycle processes, and system procedures.
- Oversee and coordinate integrations between Salesforce and connected platforms like event, marketing, and finance systems.
- Partner with internal stakeholders and vendors to improve interoperability, automation, and data flows.
- Develop and maintain operational dashboards, reports, and analytics to support decision-making.
- Manage vendor and consultant relationships, including scopes of work and delivery quality.
- Provide training and support to staff using CRM and other business applications.
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