Logistics Coordinator
New
S
Sprinter HealthIT, Logistics
Remote - United StatesFull-TimeMiddle
Salary$22 - $23; $22 – $23
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Job Details
- Required Skills
- SlackCustomer support
Requirements
- Strong organizational skills and attention to detail
- Excellent written and verbal communication
- Ability to remain calm and solutions-oriented when handling time-sensitive issues
- Strong judgment and ability to independently triage requests
- High level of reliability and responsiveness during scheduled coverage
- Comfort working independently with limited real-time supervision
- Ability to follow established policies while using good judgment when unexpected situations arise
- Comfort working across multiple systems and communication channels
- Previous experience in travel coordination, logistics, operations, dispatch, field support, customer support, or a similar role (preferred)
- Experience supporting employees or teams who travel frequently (preferred)
- Experience handling urgent or after-hours operational issues (preferred)
- Familiarity with Slack and travel booking platforms (preferred)
Responsibilities
- Monitor designated communication channels during assigned after-hours and weekend shifts and respond promptly to urgent travel and logistics needs
- Support Sprinters with time-sensitive travel issues, including flight disruptions, hotel concerns, transportation changes, and other unexpected travel needs
- Coordinate and make necessary changes to existing travel arrangements using established company guidelines
- Troubleshoot issues and identify practical solutions that minimize operational disruption and unnecessary travel costs
- Determine when an issue can be resolved independently versus when it requires escalation
- Escalate urgent or high-impact issues to the appropriate on-call team member or leader
- Communicate clearly and professionally with Sprinters and internal stakeholders throughout issue resolution
- Maintain accurate documentation of issues, decisions, travel changes, and associated costs
- Provide clear handoffs to the weekday Logistics team for unresolved issues or items requiring follow-up
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