Customer Service Agent
New
H
HapnGPS tracking software
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1+ years
- Required Skills
- Customer serviceTroubleshootingTechnical support
Requirements
- Minimum of 1+ years of customer service experience within a contact center environment
- Prior sales experience with a demonstrated ability to identify customer needs
- Prior technical support experience with the ability to troubleshoot product and account issues
- Excellent verbal and written skills
- Understanding of contact center best practices regarding customer satisfaction
Responsibilities
- Respond to Customer Service and Technical Support inquiries via phone, email, and chat
- Identify opportunities to upsell or recommend products and services that meet customer needs
- Troubleshoot technical issues related to devices, software, and account setup
- Accurately document customer interactions and resolutions
- Escalate complex issues to the Team Lead or Customer Experience Manager as needed
- Follow SOPs and training materials to ensure consistency and quality across the center
- Meet individual performance goals related to customer satisfaction, quality, and productivity
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