Customer Service Representative
New
L
LessenProperty Services
Chicago, IL, Monday - Friday 1:00 PM - 10:00 PM Central TimeFull-TimeMiddle
Salary20 - 21.8 USD per hour
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Job Details
- Experience
- 3-4 years of customer service experience preferred
- Required Skills
- Microsoft ExcelCustomer serviceTroubleshooting
Requirements
- High school diploma required
- 3-4 years of customer service experience preferred
- Basic troubleshooting knowledge and ability to articulate
- Ability to communicate industry language
- Proficiency in Microsoft Word
- Proficiency in Microsoft Excel
- Proficiency in Microsoft Outlook
- Demonstrate professionalism in communication and relationship development
Responsibilities
- Develop and maintain positive client relations required to ensure superior client satisfaction
- Receive and handle customer calls and email requests for services
- Manage real-time inquires while keeping track of and responding to commitments
- Manage the scheduling and completion of all services assigned by customers
- Escalate all disputes or un-satisfied service confirmations in a timely manner
- Remain on the queue and address all requests and customer questions
- Maintain open communication with affiliates in a manner that adheres to all contracts
- Enter information into our database and ensure consistency and accuracy
- Assist in training team members and provides constructive feedback as necessary
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