- Observe and report on service delivery performance from an on-site user perspective.
- Provide local market insights regarding customer needs and vendor nuances.
- Represent the company in Fire/Life Safety, EHS, and Disaster Recovery matters.
- Provide administrative support for on-site requirements including municipal and code inspections.
- Demonstrate technology platform value to increase adoption among customers and vendors.
- Build and maintain professional relationships to understand and meet client operational needs.
- Proactively manage facility service delivery for sites without permanent employees, such as ATMs.
- Conduct scheduled and unscheduled quality assurance visits to ensure high-quality service.
- Coordinate with the Affiliate Relationship Management team to develop vendor relationships and pricing.
- Communicate data-driven findings and recommendations to internal Operations teams.
Microsoft ExcelAccount ManagementQuality Assurance+1 more