Senior Customer Experience Manager (CXM) – Strategic
New
M
Maven AGIAI, SaaS
Remote - U.S.Full-TimeSenior
Salary$120K – $170K • Offers Equity • $40K – $60K Commission
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Job Details
- Experience
- 7+ years
- Required Skills
- Data AnalysisCustomer SuccessSaaSAccount Management
Requirements
- 7+ years of experience in customer success, account management, or CX leadership.
- Proven experience in SaaS or AI-enabled platforms.
- Strong account management experience with technical and strategic stakeholders in Fortune 100 clients.
- Experience working with or around AI/ML, LLMs, or enterprise automation tools.
- Experience navigating AI quality, prompt tuning, or training data workflows.
- Excellent communication, organizational, and relationship-building skills.
- Customer-first mindset with a passion for ethical, human-centric AI.
- Comfortable working in fast-paced, early-stage environments.
Responsibilities
- Build and maintain trusted relationships with Strategic customers to ensure tangible platform value.
- Lead efficient, data-informed onboarding engagements for complex enterprise workflows.
- Partner with customers to drive meaningful adoption and identify opportunities for usage expansion.
- Act as a strategic advisor on AI best practices to optimize human and AI-generated responses.
- Collect and present product usage and quality data to guide continuous improvement.
- Collaborate with Solutions Engineers, Product Managers, and Engineering teams to deliver product outcomes.
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