Senior Manager, User Experience
New
S
SupplyHouse.comE-commerce HVAC plumbing
This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington., Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibilityFull-TimeManager
Salary$156,088 – $195,110 per year
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Job Details
- Experience
- 10+ years of UX leadership experience, including 2+ years directly managing designers
- Required Skills
- Data AnalysisFigmaStakeholder management
Requirements
- Bachelor's degree in Marketing or a related field
- 10+ years of UX leadership experience, including 2+ years directly managing designers
- Demonstrated track record of using customer research (qualitative and quantitative) to drive design decisions, not just aesthetic execution
- Strong portfolio showing end-to-end ownership: research input, design rationale, and measurable outcome
- Experience presenting design work and strategy to executive stakeholders, comfortable defending decisions with data and reasoning
- Fluency with modern design and prototyping tools (Figma required)
- Familiarity with analytics platforms (Amplitude or similar)
- E-commerce experience strongly preferred; B2B or trade/distribution industry experience is a plus
- Excellent communication skills, able to flex between detailed design critique with the team and strategic framing with leadership
Responsibilities
- Lead, mentor, and grow a team of UX designers, setting standards for craft, rigor, and consistency across projects
- Establish and enforce a research-informed design process: every major design decision should trace back to a customer insight, usability finding, or behavioral data point
- Partner closely with Customer Research to translate findings (usability testing, surveys, session data, voice-of-customer) into actionable design direction
- Own UX best practices and design standards across the org, including accessibility, information architecture, and interaction design patterns for our e-commerce and app experiences
- Represent UX work and rationale directly to executive and senior leadership, translating design decisions into business terms (conversion, retention, engagement)
- Collaborate cross-functionally with Marketing, Merchandising, and IT to ensure design solutions align with broader marketing and product strategy
- Build a repeatable framework for prioritizing UX initiatives based on customer impact and business value
- Manage stakeholder expectations and timelines across multiple concurrent design workstreams
- Champion the thoughtful integration of AI-driven tools and solutions within the UX team, identifying opportunities to enhance design workflows and drive innovation across the customer journey
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