Senior Manager, AMS Benefits Operations
New
Z
ZscalerCybersecurity
Remote - USAFull-TimeManager
Salary143,500 - 205,000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- People ManagementCompliance
Requirements
- 7+ years of benefits and LOA experience
- At least 3 years in a direct people management role
- Deep knowledge of US health and welfare benefits
- Expertise in LOA administration and applicable regulatory frameworks
- Proven track record of operational improvement and building scalable benefits operations
- Strong systems fluency with experience managing TPA and carrier relationships
- Proven ability to monitor SLAs and ensure data integrity
- Demonstrated curiosity and active exploration of AI tools to enhance workflows
Responsibilities
- Own end-to-end operational delivery of AMS benefits programs including carrier and TPA management, employee experience, compliance, and data integrity across HRIS platforms.
- Serve as the primary operational interface to the Benefits COE, Payroll, HRIS, Legal, and People Services to drive cross-functional alignment.
- Lead the full AMS LOA lifecycle in partnership with LOA vendors from intake through return-to-work.
- Manage, develop, and retain a team of benefits and leave specialists, building development plans and modeling AI-native ways of working.
- Own operational vendor relationships with AMS carriers, brokers, and TPAs by holding partners accountable to SLAs and driving process automation.
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