Senior Manager, Global Security Operations
New
J
JobgetherCybersecurity
United StatesFull-TimeManager
Salary$151,700–$210,000
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Job Details
- Experience
- 6+ years of experience in security operations, incident response, or a related cybersecurity discipline; 4+ years of people management experience.
- Required Skills
- CybersecurityPeople Management
Requirements
- 6+ years of experience in security operations, incident response, or a related cybersecurity discipline, including hands-on experience within a SOC environment.
- 4+ years of people management experience, including leadership of security analysts and coordination with geographically distributed teams.
- Demonstrated experience leading SOC operations and managing the day-to-day performance of a security operations function.
- Strong expertise developing, maintaining, and interpreting operational KPIs, SLAs, dashboards, and performance metrics to drive continuous improvement.
- Proven ability to identify operational challenges and lead improvement initiatives through implementation and measurable business outcomes.
- Advanced technical knowledge of network and endpoint security, common attacker techniques, threat detection, and security incident response.
- Strong familiarity with SIEM/SOAR technologies, security monitoring, automation, and detection-and-response processes.
- Experience supporting or coordinating 24x7 operational environments, including shift coverage, handoffs, quality management, and team cohesion.
- Demonstrated ability to coach individual contributors, build career pathways, and develop future security operations leaders.
- Strong executive presence, communication, analytical, and data-driven decision-making skills.
- Ability to balance tactical operational needs with longer-term strategic priorities in a complex enterprise environment.
- Industry certifications such as CISSP, CISM, GCIH, GCIA, or equivalent are preferred.
Responsibilities
- Lead day-to-day performance management across the US SOC, partnering with analysts, shift leads, and incident handlers across all operational shifts.
- Own the SOC operational metrics program, defining and interpreting KPIs and service outcomes including MTTD, MTTR, alert quality, false-positive rates, detection coverage, and SLA adherence.
- Analyze operational data to guide resource allocation, workflow improvements, threat mitigation, and other decisions that improve SOC effectiveness.
- Identify operational gaps and lead improvement initiatives from initial assessment through implementation and measurable results.
- Coach, mentor, and develop analysts and incident handlers, supporting career progression from L1 through L3 and building a high-performance, sustainable team culture.
- Establish and maintain operating rhythms covering shift handoffs, quality reviews, performance reporting, accountability, and adherence to established procedures.
- Drive process improvement, tooling optimization, and automation initiatives, including opportunities involving SIEM and SOAR technologies.
- Support global security operations by promoting consistency, continuity, and effective collaboration across teams in the US and international locations.
- Translate complex operational performance data into clear dashboards, reports, and recommendations for technical teams and senior executives.
- Partner with leadership to continuously improve monitoring, triage, incident response, detection coverage, and overall security operations maturity.
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