Senior Manager, Client Implementation
New
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JobgetherHealthcare Technology
Remote, full-time work opportunity within the United States.Full-TimeManager
Salary119,312 - 178,968 USD per year
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Job Details
- Required Skills
- Project ManagementPeople ManagementStakeholder management
Requirements
- Demonstrated experience leading implementation, client services, professional services, program delivery, or a closely related function, ideally within a healthcare, technology, or complex services environment.
- Proven people-management experience, including leading experienced professionals, establishing performance expectations, coaching team members, and developing high-performing teams.
- Strong understanding of client implementation methodologies, operational planning, capacity management, and delivery quality.
- Experience partnering effectively with directors and senior stakeholders across multiple business functions.
- Strong ability to manage escalations, resolve complex delivery issues, and coordinate dependencies across cross-functional teams.
- Demonstrated analytical and strategic thinking, with the ability to translate business objectives into practical implementation plans and measurable outcomes.
- Excellent communication, stakeholder management, presentation, and relationship-building skills.
- Ability to identify systemic problems and lead sustainable process improvements rather than simply addressing individual issues.
- Strong organizational and prioritization skills, with the ability to manage competing demands in a dynamic environment.
- A collaborative leadership style and demonstrated ability to influence stakeholders without relying solely on direct authority.
- Comfort working remotely and collaborating with distributed teams across functions and organizational levels.
Responsibilities
- Lead and manage a team of implementation consultants and leads, establishing clear performance expectations, priorities, development goals, and accountability against annual functional objectives.
- Develop and execute implementation capacity plans that anticipate client demand, optimize staffing, and align resources with strategic business priorities.
- Partner with directors and senior cross-functional leaders to improve implementation methodologies, manage escalations, and coordinate complex delivery activities.
- Own the quality and consistency of client implementations, monitoring performance, identifying recurring issues, and leading corrective and continuous improvement initiatives.
- Coach and mentor experienced implementation professionals, strengthening functional expertise, leadership capabilities, and readiness for career progression.
- Represent the implementation function in cross-functional forums and ensure effective coordination of dependencies across sales, clinical, product, and other teams.
- Contribute to the creation and evolution of implementation standards, operating procedures, training materials, onboarding programs, and best practices.
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