Sr. Director of Client Success, Creator Operations & Acquisition

New

JobgetherCreator Marketing, Ad Tech

US-basedFull-TimeDirector

Salary$175,000–$230,000 per year

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Job Details

10+ years of experience in client-facing roles within digital media, social, advertising, or agency environments.
At least 1 year of direct exposure to creator or influencer marketing on Meta, TikTok, Snap, Pinterest, or YouTube.
At least 1 year managing managers and leading teams of 30+ people with three or more direct reports.
Background in ad tech, advertising, or agencies.
5+ years working directly with Sales teams on demand generation, pipeline, and account strategy.
Proven ability to manage enterprise-level relationships.
Demonstrated ability to balance client satisfaction, revenue growth, and margin.
Proficiency in establishing KPI frameworks and using quantitative data for decision-making.
Strong communication and stakeholder-management skills for engaging senior clients.
Experience building processes from the ground up in scale-up environments.
Willingness to adopt AI-enabled tools to improve productivity.

Lead, coach, and scale five managers and directors across Client Success, Creator Operations, and Creator Acquisition.
Own strategy across the client portfolio, strengthening executive relationships, retention, and expansion.
Optimize sourcing, negotiation, and onboarding strategies to improve delivery performance and margin protection.
Develop a margin-aware creator network strategy through agency and talent-management partnerships.
Establish scalable operating frameworks, quality standards, and workflows.
Partner with Product and Engineering to automate operational workflows.
Report on KPIs including retention, expansion, NPS, delivery speed, and margin.
Collaborate cross-functionally with Sales, Marketing, and Strategy teams.

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