Director of Customer Success, Operations
New
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OpenEdEducation Technology
We're currently accepting applications from those living in: AR, AZ, CO, FL, GA, ID, IN, IL, IO, KS, MA, MD, MN, MO, MT, NC, NM, NV, NY, OH, OK, OR, RI, SC, TN, TX, UT, VA, WA, WI, WV.Full-TimeDirector
Salary$120K - $130K; $120K – $130K • Offers Bonus
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Job Details
- Experience
- 4+ years
- Required Skills
- Project ManagementData AnalysisCRM
Requirements
- 4+ years in program/project management, operations, or a similar execution-focused role.
- Experience in a fast-scaling or multi-workstream environment.
- Demonstrated ability to manage multiple concurrent, cross-functional initiatives.
- Highly analytical with the ability to use data to inspect performance and diagnose problems.
- Technically comfortable working directly in CRM and operational systems to build reports and dashboards.
- Strong written communication skills for creating clear SOPs and process documentation.
- Ability to operate with ambiguity and take ownership without heavy oversight.
- Skilled at driving accountability across teams through influence.
- Experience partnering with Product or Engineering teams is a plus.
- Education, edtech, or high-growth startup experience is a plus.
Responsibilities
- Own end-to-end project management for major division initiatives like assessments, interventions, and enrollment.
- Build and maintain project plans, timelines, and milestones, identifying risks and blockers.
- Track progress against quarterly OKRs and keep leadership informed.
- Manage the operating cadence for the Success division, including KPI reviews and reporting.
- Analyze CRM and operational data to investigate performance gaps and identify trends.
- Build and implement operational solutions beyond identifying gaps.
- Coordinate across Enrollment Advisors, Family Success Managers, Support, Processing, and Program Communications.
- Create and maintain SOP documentation for repeatable division workflows.
- Drive follow-through on action items from leadership and SLT commitments.
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