Sr. Director of Client Success, Creator Operations & Acquisition
New
#
#paidCreator Marketing
Remote USFull-TimeDirector
Salary175,000 - 230,000 USD per year
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Job Details
- Experience
- 10+ years in client-facing roles
- Required Skills
- Data AnalysisTeam management
Requirements
- 10+ years in client-facing roles within digital media, social, or agency environments.
- Strong Customer Success foundation.
- 1+ years of creator/influencer marketing experience.
- Deep knowledge of Meta, TikTok, Snap, Pinterest, and YouTube platforms.
- 1+ years managing managers and leading teams of ~30+ people.
- Experience managing 3+ direct reports.
- 5+ years partnering directly with sales teams for demand and pipeline strategy.
- Track record in enterprise relationship management.
- Experience in Ad tech, Advertising, or Agency industry environments.
- Proven ability to lead with data and report on KPIs.
- Strong cross-functional leadership and communication skills.
Responsibilities
- Lead, coach, and scale a team of 5 managers and directors across Client Success, Creator Operations, and Creator Acquisition.
- Establish accountability frameworks for retention, expansion, delivery speed, margin, and team engagement.
- Develop and execute client portfolio strategy to drive retention, expansion, and measurable business outcomes.
- Manage creator network strategy, including sourcing, vetting, and relationship management with talent and agency partners.
- Partner with Product and Engineering to automate operational workflows and improve scalability.
- Collaborate with Sales, Marketing, and Strategy to align network growth with demand and improve campaign performance.
- Act as an executive sponsor for key client accounts to ensure strategic alignment and satisfaction.
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