- Lead multiple cross-functional Commercial initiatives from initial discovery through implementation, stabilization, and closeout.
- Develop and maintain comprehensive project plans in Smartsheet, including milestones, deliverables, dependencies, and timelines.
- Serve as the Business Analyst to lead stakeholder interviews, discovery sessions, and requirements workshops.
- Document current-state and future-state business processes using Microsoft Visio or similar tools.
- Develop implementation and operational-readiness plans, including UAT strategy, testing trackers, and readiness checklists.
- Create operational artifacts such as SOPs, playbooks, job aids, and training materials.
- Partner with the Director of Revenue Operations to execute priorities and improve commercial scalability.
Project ManagementBusiness AnalysisSalesforce+3 more