Client Success Manager - Telehealth
New
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Isaac HealthHealth Tech
Work virtually from anywhere in the United StatesFull-TimeMiddle
Salary80,000 - 100,000 USD per year
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Job Details
- Experience
- 2 years in customer/partner success, implementation or account management
- Required Skills
- Project ManagementData AnalysisStakeholder managementCustomer SuccessAccount Management
Requirements
- 2 years of experience in customer/partner success, implementation, or account management.
- Strong growth mindset and results-oriented approach.
- Adept at identifying opportunities to upsell, cross-sell, and deepen engagement.
- Exceptional communication skills with the ability to manage complex technical integrations.
- Data-driven with expertise in customer analytics and success metrics.
- Skilled in designing structured spreadsheets for reporting and matrix management.
- Proven experience driving adoption and retention in a health tech environment.
- Highly organized with strong project management skills.
- Ability to oversee multiple customer relationships and keep stakeholders aligned on deliverables.
Responsibilities
- Manage the complete lifecycle for Isaac Health's strategic partners to drive growth and engagement.
- Lead implementation and best-practice playbooks to boost patient and provider adoption.
- Act as the primary contact for customers, addressing needs, concerns, and escalation paths.
- Develop success plans, track adoption KPIs, and ensure value realization for clients.
- Collaborate with cross-functional teams including sales, marketing, care navigation, product, and engineering.
- Prepare and present regular business reviews with data-driven insights to identify growth opportunities.
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