Client Success Manager
New
R
RYNO Strategic SolutionsDigital Marketing
United StatesFull-TimeMiddle
SalaryCompetitive base salary range, plus the potential for quarterly bonuses
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Job Details
- Experience
- 3+ years
- Required Skills
- Google AnalyticsSEOMicrosoft OfficeDigital MarketingAccount Management
Requirements
- 3+ years of account management experience in a fast-growing digital marketing agency
- Strong background in client-facing roles
- Experience driving revenue growth by securing new client business and upselling solutions
- Stellar communication, presentation, and interpersonal skills
- Hands-on experience with Paid Media and/or SEO strategies
- Strong analytical skills and proficiency with Microsoft Ads, Google Ads, Google Local Service Ads, and Google Analytics 4
- Expert in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams)
- Proven experience in an agency environment, managing multiple client accounts
- Ability to adapt to fast-paced workflows and meet tight deadlines
- Strong problem-solving and conflict resolution skills
Responsibilities
- Develop and oversee the execution of sophisticated, customized marketing strategies that align with and exceed client goals
- Define and drive the marketing strategy for each client
- Communicate effectively with clients via phone/email/Zoom on a weekly basis, addressing requests and managing projects through the internal project management system
- Analyze and interpret data from industry platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, GA4 etc., and create actionable insights and proactive recommendations
- Foster relationships with strategic partners for clients, ensuring satisfaction and retention
- Expand client relationships by growing services delivered and revenues generated within your accounts
- Generate client referrals that result in new clients
- Collaborate cross-functionally with analysts, strategists, and additional team members
- Stay at the forefront of industry trends, integrating cutting-edge marketing strategies
- Mentor Client Success Coordinators
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