Client Success Manager (Cybersecurity Focused)
New
J
JobgetherCybersecurity
Based in United StatesFull-TimeMiddle
SalaryAnnual salary of up to $90,000, depending on experience.
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Job Details
- Experience
- 5+ years
- Required Skills
- CybersecurityAccount Management
Requirements
- 5+ years of experience in client success, service delivery, account management, or project management within cybersecurity, managed services, or IT services.
- Strong understanding of SOC operations, incident response, threat monitoring, and managed security service delivery models.
- Demonstrated ability to explain complex cybersecurity and technical concepts to executive and non-technical audiences.
- Proven experience managing enterprise client relationships, renewals, and escalations.
- Strong client-first mindset with excellent relationship management, organization, and stakeholder coordination skills.
- Ability to operate confidently across technical and business environments while maintaining accountability.
- Strong problem-solving skills and capacity to manage sensitive escalations professionally.
- CompTIA Security+, CISSP, CISM, or equivalent certifications are a plus.
- Experience with SIEM platforms, SOC dashboards, or security reporting tools is preferred.
- Experience with managed security services such as XDR, CVEM, or penetration testing is advantageous.
Responsibilities
- Serve as the primary point of contact and escalation owner for assigned cybersecurity clients.
- Own the complete client lifecycle including onboarding, operational governance, renewal readiness, and service transitions.
- Lead monthly and quarterly governance meetings with clear agendas and action tracking.
- Translate complex cybersecurity operations into executive-ready reports on trends, risk, and service performance.
- Demonstrate the impact of managed security, SOC, and advisory services on client risk reduction and security maturity.
- Coordinate delivery efforts between clients and internal teams including SOC analysts, threat hunters, and security engineers.
- Manage client escalations with urgency and professional judgment.
- Support retention and expansion by proactively communicating value and emerging security risks.
- Identify operational process improvements and contribute to client success playbooks.
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