Client Success Manager, Provider Accounts
New
R
Raventra HealthMedical services
United StatesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- Account ManagementCRM
Requirements
- 3+ years of experience in client success, account management, or customer relationship management, preferably in healthcare services
- Experience managing relationships with healthcare providers, hospitals, or other healthcare organizations
- Working knowledge of revenue cycle management concepts and metrics, including accounts receivable aging, clean claim rate, and denial rate
- Strong communication and presentation skills, with the ability to communicate effectively with both operational and financial leadership
- Experience managing escalated or at-risk client relationships and driving issues through resolution
- Strong organizational skills and ability to manage multiple client priorities simultaneously
- Ability to identify client needs and translate them into actionable internal requirements
- Ability to work independently and effectively in a fully remote environment
Responsibilities
- Own day-to-day relationships across an assigned portfolio of provider and hospital clients
- Build strong relationships with practice administrators, revenue cycle leaders, CFOs, and other client stakeholders
- Conduct regular business reviews and present updates on service performance and key revenue cycle metrics
- Monitor metrics such as accounts receivable aging, clean claim rate, denial rate, and payment performance
- Explain performance trends, identify areas for improvement, and coordinate appropriate follow-up with internal teams
- Manage client escalations and ensure issues are addressed promptly and effectively
- Identify opportunities to expand services based on client needs and operational priorities
- Translate complex billing, coding, and claims information into clear, actionable recommendations for clients
- Maintain accurate client records, action items, and communication history in the CRM or account management system
View Full Description & ApplyYou'll be redirected to the employer's site
