Client Success Manager
New
F
FounderBrandsContent Agency
United States, Eastern Time ZoneFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Artificial IntelligenceSlackAccount Management
Requirements
- 3+ years of experience in client-facing roles (account management, client success, content ops, or agency work).
- Strong relationship-building skills and a detail-oriented mindset.
- Proficiency with spreadsheets and Slack.
- Ability to learn new tools independently without formal training.
- Strong capability to utilize AI tools in daily workflows.
- Ability to operate effectively in a fast-growing, evolving startup environment.
- Proactive problem-solving skills with a focus on process improvement.
- Strong written communication skills.
Responsibilities
- Own the client relationship, serving as the primary point of contact and voice in Slack channels.
- Monitor client health to identify and proactively address risks or issues.
- Present performance reviews at 60 and 100 days for all clients.
- Manage and ensure the accuracy of bi-monthly analytics reports.
- Identify and resolve operational bottlenecks to prevent future process delays.
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