Level II Client Success Manager
New
C
CBORD and TransactHealthcare Food Service
Remote within the US.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4-6 years in Account Management and/or 5-8 years in Relationship Management, Customer Success or Strategist role
- Required Skills
- SalesforceMicrosoft OfficeChange ManagementCustomer SuccessAccount ManagementRelationship managementCRM
Requirements
- Bachelor's degree from a 4-year accredited college or university.
- 4-6 years in Account Management or 5-8 years in Relationship Management, Customer Success, or Strategist role.
- Experience at a software, hardware, or technology provider preferred.
- Strong technical aptitude.
- Intermediate/advanced knowledge in Word, Excel, PowerPoint, and Outlook.
- Working knowledge of Salesforce or similar CRM system.
- Excellent presentation, written, and oral communication skills.
- Ability to learn quickly and handle complex matters with no supervision.
- Adaptable to frequent change.
- Experience in hospital operations solutions is a plus.
- Ability to travel 15%-20% to visit key accounts.
Responsibilities
- Manage a portfolio of middle market healthcare food service accounts.
- Partner with Sales and Implementation teams to ensure seamless handoffs.
- Develop adoption strategies and lead change management initiatives.
- Identify and address client challenges to drive time to value.
- Perform consultative optimization sessions and deliver business reviews.
- Communicate system upgrades and new features to clients.
- Serve as the Voice of the Customer for internal product development.
- Maintain high-level relationships with decision-makers.
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