Client Success Manager
New
K
KinderCare Learning CompaniesEarly Childhood Education
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisAccount ManagementRelationship management
Requirements
- Bachelor's degree in business, marketing, communications, education, or related field or equivalent professional experience
- 5+ years of experience in client success, account management, customer success, relationship management, or a similar client-facing role
- Demonstrated ability to build executive-level relationships and manage complex client portfolios
- Strong project management and organizational skills with the ability to prioritize multiple initiatives simultaneously
- Experience interpreting business metrics and translating data into actionable client recommendations
- Strong problem-solving skills with the ability to influence cross-functional teams and drive collaborative solutions
Responsibilities
- Develop a deep understanding of client goals and evolving needs, using regular engagement, performance reviews, and proactive solutions to drive satisfaction and retention
- Identify and lead opportunities for account growth, renewals, program expansion, and increased utilization through targeted B2B2C marketing and adoption strategies
- Manage client contracts throughout the partnership, including program and financial requirements, renewals, amendments, extensions, and compliance with contractual obligations
- Coordinate billing and invoicing requirements with clients and internal teams to ensure accurate and timely fulfillment of financial commitments
- Deliver regular client reporting, executive summaries, progress updates, and year-end reviews that clearly communicate program performance and results
- Monitor KPIs and utilization trends, translating performance data into actionable insights and recommendations that strengthen client outcomes
- Lead strategic client engagement from implementation through ongoing operations, including client meetings, site expansions, program add-ons, and seasonal program launches and renewals
- Partner cross-functionally with sales, field leadership, and internal teams to evaluate opportunities, strengthen field adoption, address client feedback, and support long-term partnership growth
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