Client Success Manager
R
RainFocusSaaS Event Platform
RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years of related client success experience; 5+ years of professional business experience
- Required Skills
- Business IntelligenceSaaSRelationship management
Requirements
- Bachelor’s degree, or equivalent combination of education and experience
- 3+ years of related client success experience
- 5+ years of professional business experience
- Proven success driving organization-wide initiatives
- Proven success collaborating and building strong relationships with internal and external stakeholders
- Excellent verbal and written communication skills
- Strong presentation skills
- Excellent organization and time management skills
- Comfortable working in a fast-paced environment
- Strong listening skills with a thoughtful approach to addressing client pain points
- Ability to assess changing priorities/tasks quickly and with ease
Responsibilities
- Develop a broad understanding of client business models to meet their expectations and drive a successful partnership
- Build relationships with clients and serve as their advocate by becoming a trusted adviser
- Leverage learnings from key accounts to drive value at scale to our broader client base
- Develop plans for clients outlining critical success factors, metrics, targets, potential risks, and provide recommendations
- Understand the client's strategic goals and business challenges, and map RainFocus features and associated business benefits to address needs and demonstrate value
- Deliver best practices and coach clients to drive adoption and help clients derive value from the product
- Monitor and facilitate the client’s adoption of RainFocus product features and functions in relation to the client's overall business needs
- Coordinate with internal cross-functional teams to maximize overall account health
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