Client Success Manager
R
RainFocusEvent Software
This remote role can be located anywhere in the United States of America.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years of related client success experience; 5+ years of professional business experience
- Required Skills
- Business IntelligencePresentation skillsTime ManagementSaaSRelationship management
Requirements
- Bachelor’s degree or equivalent combination of education and experience.
- 3+ years of related client success experience.
- 5+ years of professional business experience.
- Proven success driving organization-wide initiatives.
- Proven success collaborating with internal and external stakeholders.
- Excellent verbal and written communication skills.
- Strong presentation skills.
- Excellent organization and time management skills.
- Ability to assess changing priorities quickly.
- Experience working closely with C-level / SVP-level executives preferred.
- Experience working with Sales through the renewal process preferred.
- Previous work experience at a SaaS company preferred.
Responsibilities
- Develop a broad understanding of client business models to meet expectations and drive partnerships.
- Build relationships with clients and serve as an advocate by acting as a trusted advisor.
- Leverage insights from key accounts to drive value at scale across the client base.
- Create account plans outlining critical success factors, metrics, targets, and risks.
- Map platform features to client strategic goals and business challenges.
- Deliver best practices and coach clients to maximize product adoption and value.
- Monitor feature usage to ensure it aligns with overall client business needs.
- Coordinate with internal cross-functional teams to maximize account health.
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