Client Success Manager
H
Hinge HealthDigital Health
Remote USFull-TimeMiddle
Salary$76,608 - $139,104
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Job Details
- Experience
- At least 2 years
- Required Skills
- Project ManagementMicrosoft ExcelRelationship management
Requirements
- At least 2 years of experience as a Client Success Manager within digital health.
- Experience building relationships and managing a full book of business with employers or health plans.
- Ability to build relationships at all levels as a trusted and respected thought-partner.
- Data storytelling proficiency to influence customer decisions.
- Strong product knowledge with ability to present solutions to clients.
- Strategic influence to navigate complex client lifecycles and priorities.
- Problem-solving skills to manage complex, high-quantity, and contradictory information.
- Excellent written and verbal communication skills for internal and external stakeholders.
- Bachelor's degree strongly preferred.
- Experience at a high-growth company preferred.
- Understanding of employee benefits and the startup work environment.
- Advanced Excel knowledge and data integration proficiency.
Responsibilities
- Own day-to-day relationships with employer clients to ensure they maximize Hinge Health program benefits.
- Drive adoption with clients, report on program value, and manage escalations.
- Secure renewals and manage expansion of product offerings.
- Train, coach, and develop CS Associates and Managers.
- Partner with Growth, Sales, Data, Marketing, Operations, Product, and Clinical teams.
- Secure best-practice enrollment communication campaigns to achieve annual goals.
- Ensure 100% client retention and high client satisfaction scores (9/10+ NPS).
- Turn clients into advocates for sales references and Marketing/PR requests.
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