Client Success Manager
New
C
CancerNavigatorHealthcare
Remote-first work; live where you want within the U.S.Full-TimeMiddle
Salary$90-100k (dependent on qualifications and experience)
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Job Details
- Experience
- Approximately 5 years
- Required Skills
- Project ManagementArtificial IntelligenceData AnalysisAccount ManagementReportingProcess improvement
Requirements
- Approximately 5 years of client-facing experience in client success, account management, implementation, or project management.
- Track record managing multiple clients or projects concurrently.
- Demonstrated experience facilitating client meetings and leading cross-functional work.
- Exceptional organization and project management skills with the ability to create structure and drive accountability.
- Polished client communication skills and sound judgment.
- Willingness to travel for client and team sessions (projected 15%).
- Comfort working with data, reporting, and operational detail.
- Experience in an evolving environment and helping shape operating models.
- Process-improvement mindset with familiarity using automation and AI tools.
- Executive presence to work with union leaders, employers, and public sector stakeholders.
- Team-first mentality and proactive problem-solving abilities.
Responsibilities
- Own a portfolio of foundational clients, building relationships and driving client and patient impact.
- Deliver reporting, lead renewals, and resolve client issues.
- Own the implementation project plan, coordinating meetings, timelines, decisions, and dependencies for new client launches.
- Support launch, data, eligibility, and internal readiness workstreams while holding stakeholders accountable.
- Strengthen the foundational implementation process by maintaining and improving templates and resources.
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