Client Success Manager
New
A
Addition WealthFintech
United States, EST or CST hours preferredFull-TimeMiddle
SalaryUSD 80000 - 120000 / year
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Job Details
- Experience
- 2+ years
- Required Skills
- Analytical SkillsCustomer SuccessAccount ManagementCustomer support
Requirements
- 2+ years of professional experience.
- Ability to work independently and build processes from scratch.
- Strong analytical and structured thinking capabilities.
- Excellent written and verbal communication skills.
- Strong interpersonal skills with the ability to speak one's mind.
- Ability to pivot quickly in a fast-paced, early-stage environment.
- Detail-oriented and highly organized mindset.
Responsibilities
- Manage key customer relationships as the point of contact for employer partners and users.
- Lead the customer support function to gather and implement feedback from users.
- Build and test new operational processes for the first time.
- Iterate on existing processes to support company scaling.
- Manage competing priorities and deadlines in a fast-paced environment.
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