IT Intern
S
SwapcardEvent Technology
Bucharest / Budapest / Athens / Bruxelles / Prague / riga / Talinn / Valletta / Vienna / Vilnius / Warsaw / ZagrebContractEntry
Salary not disclosed
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Job Details
- Languages
- Fluent in English
- Required Skills
- CybersecurityJiraGoogle WorkspaceSlackNotion
Requirements
- Recently completed a degree in IT, Computer Science, Information Systems, or a related field.
- Basic understanding of computer hardware and operating systems (Windows/macOS).
- Basic understanding of common SaaS tools.
- Strong problem-solving skills and a genuinely curious, self-starting attitude.
- Clear written and verbal communication skills.
- Fluent in English.
- Familiarity with device/endpoint management concepts (MDM) is a plus.
- Interest in cybersecurity and compliance frameworks such as SOC 2 and ISO 27001.
Responsibilities
- Act as the first point of contact for internal IT helpdesk requests, troubleshooting hardware, software, and access issues for our remote team members.
- Assist with the provisioning and de-provisioning of SaaS accounts (Google Workspace, Slack, Notion, Jira, etc.) for new and departing Swapcardians.
- Help track and manage our global inventory of hardware and software licenses, ensuring our device management systems (MDM) are up to date.
- Support the IT & Security team in maintaining our high cybersecurity standards, ensuring devices are secure and compliant with SOC 2 and ISO 27001.
- Create and update internal IT documentation, knowledge base articles, and how-to guides to empower employees with self-service troubleshooting.
- Bring a curious mindset to identify repetitive IT tasks and help the team automate workflows to improve efficiency.
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