Implementation Delivery Lead - Channel Partners
New
B
bswiftBenefits Administration
Remote- US, 8am-5pm Central TimeFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum of 3 years of experience in account management, client services, implementation, or related roles.
- Required Skills
- Project ManagementData AnalysisMicrosoft ExcelAccount ManagementTroubleshooting
Requirements
- Bachelor’s degree in a related field or an equivalent combination of education and professional experience.
- Minimum of 3 years of experience in account management, client services, implementation, or related roles.
- Experience working with benefits administration technology, HRIS platforms, payroll systems, or related software solutions.
- Strong written and verbal communication skills with the ability to effectively interact with technical and non-technical audiences.
- Excellent listening, problem-solving, and client relationship management skills.
- Strong analytical and critical thinking capabilities to interpret and leverage data.
- Ability to operate effectively and make sound decisions in a fast-paced environment.
- Advanced proficiency in Microsoft Excel, including VLOOKUPs, Pivot Tables, and data analysis techniques.
- Strong organizational skills with attention to detail and project management capabilities.
- Ability to manage multiple priorities and deadlines while maintaining a high level of accuracy and customer service.
Responsibilities
- Partner with the Implementation Leader to facilitate implementation kick-off meetings, requirements discussions, and project status meetings.
- Manage implementation timelines by setting expectations, anticipating risks, and communicating delivery schedules.
- Analyze client requirements and configure system functionality to meet objectives.
- Collaborate with internal teams including Product Management and EDI to ensure successful delivery.
- Support the analysis and validation of Benefits Class Matrices, requirements templates, and data imports.
- Configure and test system functionality to ensure accurate and complete client setup.
- Assist with client training and education related to system functionality and readiness.
- Evaluate implementation processes to identify opportunities for efficiency and quality improvements.
- Serve as a coach and mentor to members of the Channel Partner implementation team.
- Troubleshoot and resolve client inquiries related to system functionality and process issues.
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