Senior Technical Customer Success Manager
New
J
JobgetherCybersecurity
Based in United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- CybersecurityHTMLCustomer Success
Requirements
- 5+ years of experience in a customer-facing technical management, customer success, solutions, consulting, or comparable role.
- Proven experience working with large enterprise customers and managing complex, multi-stakeholder technical engagements.
- Previous experience within the cybersecurity vendor industry is required.
- Deep technical understanding of core web and cloud technologies, including TCP/IP, DNS, HTTP, HTML, and PKI.
- Strong understanding of web security concepts, risks, requirements, technologies, and industry practices.
- Demonstrated ability to communicate complex technical concepts clearly to diverse audiences, from hands-on security practitioners to CISOs and other senior executives.
- Strong relationship management, organizational, project management, and problem-solving skills.
- Ability to operate autonomously while contributing effectively within a collaborative, cross-functional team.
- Strong business communication skills and the ability to connect technical solutions with customer objectives and business outcomes.
- Previous experience in a startup or high-growth technology environment is an advantage.
- Strong customer advocacy mindset, with the ability to understand customer needs and translate them into actionable internal recommendations.
Responsibilities
- Partner closely with Sales and Product teams to successfully onboard customers and continuously increase the value they derive from the technology.
- Build and maintain strong, trusted relationships with enterprise clients while serving as their primary point of contact for technical customer success.
- Act as a technical subject-matter expert, helping customers understand how security solutions can address their specific business and cybersecurity challenges.
- Develop and execute customer success plans aligned with each client’s strategic objectives, technical requirements, and desired outcomes.
- Guide cybersecurity researchers, application security teams, incident response managers, and senior security executives through relevant technical solutions and best practices.
- Monitor customer satisfaction, adoption, engagement, and overall success, proactively identifying opportunities to strengthen relationships and deliver additional value.
- Advocate for customers internally by communicating their needs, challenges, feedback, and priorities to relevant teams.
- Collaborate with Product teams to translate customer insights into meaningful product improvements and influence the broader product roadmap.
- Manage complex customer engagements with strong organization, project management, communication, and follow-through.
- Work independently while collaborating effectively across Sales, Product, and other internal functions in a fast-moving environment.
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