Senior Customer Success Manager
New
S
SalesloftSaaS Technology
Remote- USFull-TimeSenior
Salary$101,000 — $135,000 USD
Apply NowOpens the employer's application page
Job Details
- Experience
- 6+ years
- Required Skills
- Project ManagementSalesforceRESTful APIsStakeholder managementCustomer SuccessSaaSRelationship management
Requirements
- 6+ years of experience in a Customer Success role.
- 1+ years of experience using Salesforce CRM with intermediate to expert knowledge of leads, activities, contacts, opportunities, and reporting.
- Experience in a SaaS/Technology company or fast-growing start-up preferred.
- Strong listening skills with the ability to uncover customer objectives.
- High level of empathy and emotional intelligence.
- Clear, confident, and compelling communication skills in writing, conversation, and presentation.
- Expert project management skills to prioritize and manage stakeholder expectations.
- Resourceful and creative problem-solving skills.
- Confidence in technical conversations regarding APIs and integration concepts.
- Salesforce Admin Certification is a plus.
Responsibilities
- Build custom Mutual Success Plans to align Salesloft strategy with customer business objectives.
- Guide customers in prioritizing steps on Mutual Success Plans while managing multiple points of contact.
- Partner with internal teams to drive projects that impact the broader customer success organization.
- Review customer data trends to proactively identify focus areas and anticipate follow-up questions.
- Create impactful QBRs and prioritize data-driven insights to showcase business value.
- Champion industry best practices and challenge customers on their approach.
- Lead customer-facing webinars and internal trainings on industry insights.
- Lead phone calls and on-site meetings with stakeholders, including C-level executives.
View Full Description & ApplyYou'll be redirected to the employer's site
