Virtual Medical Assistant
New
G
Go Lean HealthHealthcare, Chiropractic
Philippines, U.S. Eastern TimeFull-TimeMiddle
Salary6 USD per hour
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Job Details
- Languages
- Advanced or near-native English verbal and written communication skills
- Experience
- At least one year of experience supporting a U.S.-based medical, wellness, or administrative clinic.
- Required Skills
- Google Workspace
Requirements
- At least one year of experience in a U.S.-based medical, wellness, or administrative clinic.
- Advanced or near-native English verbal and written communication skills.
- Professional and clear phone communication capability.
- Strong active listening, multitasking, and organizational skills.
- Ability to remain calm and solution-oriented when handling urgent patient concerns.
- Capacity to work independently and manage multiple communication channels simultaneously.
- Experience or familiarity with healthcare, communication, or project management software preferred.
Responsibilities
- Manage inbound and outbound calls, patient inquiries, and urgent communications via VoIP and messaging platforms.
- Coordinate patient appointments and ensure updates are communicated to the in-office team.
- Track patient progress and care plans using project management and electronic medical record systems.
- Maintain accurate patient documentation, including pre-populating forms and reviewing intake paperwork.
- Follow up with attorneys regarding patient case documentation and personal injury files.
- Contact prospective patients to answer questions and convert leads into scheduled appointments.
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