Customer Success Manager II
New
C
CalendlySaaS
Remote - USFull-TimeMiddle
SalaryTier 1: $95,605 - $109,262 USD; Tier 2: $87,638 - $100,157 USD; Tier 3: $79,670 - $91,052 USD
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Job Details
- Experience
- 2-3+ years
- Required Skills
- Data AnalysisSalesforceCustomer SuccessSaaSAccount Management
Requirements
- 2-3+ years of experience in Customer Success, Account Management, Renewals, or Sales within a SaaS/PLG environment.
- Proven track record of owning and driving renewals across a high-volume book of business.
- Experience supporting customers who have multi-team or multi-product usage.
- Skilled in analyzing customer data to drive strategic outcomes and uncover trends.
- Proficiency with tools such as Salesforce, Gainsight, and DocuSign.
- Ability to work independently on most customer scenarios.
- Effective cross-functional collaboration and contribution to team process improvements.
- Strong business acumen and communication skills.
Responsibilities
- Manage a high-volume, diverse portfolio of 200+ accounts within the scaled segment, balancing efficiency with personalized customer engagement.
- Drive renewals as a core priority, using usage data and automation to efficiently assess risk and likelihood to renew across a large book of business.
- Understand and navigate complex customer environments to uncover expansion opportunities across multiple business units and stakeholders.
- Deliver a consistent, scalable customer experience by leveraging playbooks, automation, and data signals.
- Collaborate cross-functionally with Sales, Product, and Support to elevate the customer voice and influence product direction.
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