Customer Success Manager
New
H
HealthJoyHealthtech, Benefits Technology
HealthJoy is a remote-first employer. While we are fully remote, HealthJoy prefers candidates based in C/E timezones, due to global teams., Central (C) or Eastern (E) timezones preferred.Full-TimeMiddle
Salary100,000 - 110,000 USD per year
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Job Details
- Experience
- Minimum 4-5 years of customer-facing account leadership or related experience.
- Required Skills
- Data AnalysisAccount Management
Requirements
- Minimum 4-5 years of customer-facing account leadership or related experience.
- Benefits industry experience required; experience in benefits tech, health insurance, or wellness tech preferred.
- Demonstrated success managing customer retention and account growth.
- Proven experience negotiating contracts and managing commercial negotiations.
- Strong commercial acumen and 'hunter' mindset for expansion opportunities.
- Exceptional executive presence with the ability to communicate with C-Suite stakeholders.
- Highly collaborative and influential with teammates and business partners.
- Ability to present complex information in a digestible, actionable manner.
- Willingness to travel approximately 15-20% to support client base.
- Ability to travel at least quarterly to Chicago for internal meetings.
Responsibilities
- Own key outcomes for a book of business, including product adoption, utilization, NDR, and customer health.
- Lead end-to-end renewal and expansion sales processes, identifying and closing upsell opportunities.
- Partner with internal teams to conduct discovery, uncover pain points, and map solutions.
- Build consultative relationships across all levels of customer organizations, including C-Suite.
- Serve as the primary point of contact for escalations, resolving complex issues with urgency.
- Provide strategic advisement on optimizing member adoption and marketplace solutions.
- Leverage AI tools and software to analyze book-of-business performance.
- Maintain meticulous documentation regarding contracts, health scores, and stakeholder updates.
- Travel 15-20% to conduct business reviews and meet with clients and brokers.
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