Enterprise Customer Success Manager
New
M
MariaDBDatabase Solutions
Remote - USFull-TimeMiddle
Salary$70,000-75,000, plus $30,000-$32,000 bonus
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Job Details
- Required Skills
- Customer SuccessAccount ManagementTechnical support
Requirements
- Experience supporting customers in the public sector.
- Comprehensive understanding of customer success principles.
- Strong understanding of MariaDB features, architecture, and common enterprise use cases.
- Ability to develop and maintain C-Level relationships.
- Ability to deliver custom ROI analysis for your customer portfolio.
- Proficient in identifying and understanding complex business needs related to MariaDB.
- Excellent time management and organization skills.
- High attention to detail.
- Technical acumen and intellectual curiosity.
- Ability to represent the company in a knowledgeable and professional manner.
Responsibilities
- Support and engage with customers throughout the lifecycle: onboarding, adoption, expansion, retention, and advocacy.
- Guide new customers through MariaDB deployments and consult on best practices.
- Formulate ongoing meeting cadences and conduct regular business reviews to showcase value.
- Identify proactive opportunities and address customer experience issues as an escalation point of contact.
- Collaborate with Sales Engineers and Professional Services on upgrades, migrations, and maintenance.
- Manage and maintain customer portfolio to achieve Net Retention goals.
- Coordinate with Account Executives to ensure customer growth and success.
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