Enterprise Customer Success Manager
New
D
DonorboxNonprofit Fundraising
United States - RemoteFull-TimeMiddle
SalarySalary: 70-90k + 3-6% commission
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Job Details
- Languages
- English, French
- Experience
- 5+ years
- Required Skills
- Data AnalysisSalesforceCustomer SuccessHubSpotAccount ManagementCRM
Requirements
- 3+ years of experience serving a nonprofit as a volunteer, board member, or employee.
- 5+ years of experience in B2B SaaS business model as a Customer Success Manager.
- Proven experience in account management, sales, customer success, or support roles.
- Comfortable with data analysis, spreadsheets, and CRMs (ClientSuccess, HubSpot, Salesforce, etc.).
- Excellent written and verbal communication skills.
- Ability to work independently with strong organizational skills and attention to detail.
- Competency in a CRM (ClientSuccess/Hubspot preferable).
- Bachelor’s degree in related field.
- Experience in developing strategic account plans for risk mitigation and client retention.
- Direct experience working with nonprofit organizations in a professional capacity.
- Speaks/Writes English & French fluently.
Responsibilities
- Manage and retain our Tier 1 & strategic accounts and build long-term relationships to ensure client satisfaction.
- Develop strong relationships with top clients, understanding their mission, market position, and fundraising goals.
- Advocate for and optimize our product to increase client revenue and utilization.
- Provide insights and best practices on implementation, UX, and marketing to clients.
- Develop systems to manage a large number of accounts proactively and efficiently.
- Use sound business judgment to prioritize accounts and efficiently allocate resources.
- Use data analysis to develop and implement strategies to optimize revenue.
- Make educated recommendations to help clients fundraise more effectively.
- Provide support via email, phone, and video conference to resolve client issues and answer questions.
- Record and track all customer interactions in HubSpot.
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