K-12 Edtech Customer Success Manager
New
F
FrameworkK-12 EdTech
Florida (Remote) — Must reside in the state of Florida, 8:00 AM–5:00 PM ETContractMiddle
Salary32 USD per hour
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Job Details
- Experience
- 2+ years in Customer Success
- Required Skills
- Customer SuccessAccount Management
Requirements
- 2+ years of experience in Customer Success.
- Bachelor's degree required.
- Prior experience as a teacher or administrator in a school setting is highly desirable.
- Experience in EdTech or K-12 sectors is strongly preferred.
- Strong technical skills and problem-solving abilities.
- Must reside in the state of Florida; candidates near Orlando strongly preferred.
- Ability to travel for occasional in-person customer visits (approximately once a month).
- Comfortable working independently in a fast-paced, unstructured environment.
- Consultative sales skills are a plus.
- Emerging people management skills are a plus.
Responsibilities
- Connect with customers daily via phone, email, chat, and Zoom to build relationships and monitor product usage.
- Drive renewals and related product sales through proactive engagement.
- Own the customer onboarding process, including rostering new schools onto the platform.
- Conduct on-demand training sessions and create engaging curriculum, such as instructional videos and whitepapers.
- Partner with Sales to drive engagement, upselling, and renewals.
- Diagnose customer success challenges, troubleshoot issues, and test product enhancements.
- Execute and iterate on initiatives, talk tracks, and engagement campaigns to improve satisfaction.
- Act as a trusted partner and communicator between external clients and internal teams.
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