Technical Operations Specialist
New
J
JobgetherTechnical Operations
Remote employment is available to candidates residing in Arizona, California, Colorado, Florida, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oregon, Tennessee, Texas, Utah, or Washington.Full-TimeMiddle
Salary$100,000–$110,000 annually
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Job Details
- Experience
- 1–3+ years
- Required Skills
- Data AnalysisQAAPI testingJSON
Requirements
- Technical aptitude and demonstrated ability to operate at the intersection of operations, technology, and engineering.
- Interest, education, or professional background in engineering, computer science, technical operations, or a technical problem-solving discipline.
- 1–3+ years of experience working directly with external technical partners, clients, customers, or similar stakeholders.
- Comfortable reading and interpreting API documentation and working with XML and JSON data formats.
- Strong understanding of technical troubleshooting principles and the ability to systematically investigate integration and data-flow issues.
- Exceptional attention to detail, particularly when validating configurations, payloads, integrations, and documentation.
- Excellent written communication skills with the ability to explain technical findings to varying levels of technical knowledge.
- Strong ownership and organizational skills with the ability to manage tasks independently.
- Ability to collaborate effectively with cross-functional teams.
- Experience with API testing tools (nice to have).
- Experience in performance marketing, lead generation, or affiliate marketing (nice to have).
Responsibilities
- Lead technical onboarding for new media and client partners, managing integration setup from initial configuration through launch.
- Provide hands-on support for APIs and integrations, including XML payload validation, postback URL configuration, and partner data-flow troubleshooting.
- Conduct comprehensive QA and launch-readiness reviews to confirm integrations are accurate, functional, and ready for production.
- Serve as the first line of technical support for external partners, independently resolving configuration, API, data-formatting, and integration issues.
- Diagnose integration failures systematically by identifying patterns, comparing payloads, isolating root causes, and determining when engineering escalation is necessary.
- Communicate technical findings clearly to external partners, translating complex issues into practical and actionable guidance.
- Coordinate with Product, Engineering, Analytics, and Operations teams to facilitate deeper technical investigation.
- Own and maintain technical documentation, including API guides, onboarding playbooks, and integration specifications.
- Standardize onboarding and integration workflows to improve consistency and accelerate implementation timelines.
- Identify opportunities to automate, simplify, and optimize operational processes.
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