Customer Service Specialist (Transfer Team)
New
R
RateHawkTravel Tech
Kazakhstan. Indonesia. Malaysia. Philippines. Egypt, 9.00 a.m. to 9.00 p.m GMT+3Full-Time
SalaryBase salary and bonus based on KPI.
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Job Details
- Languages
- English
- Required Skills
- Problem SolvingCRMCustomer support
Requirements
- Upper Intermediate English proficiency (spoken and written).
- Ability to learn quickly and stay results-focused.
- Kindness, empathy, stress-resistance, politeness, and responsibility.
- Functioning computer.
- Functioning microphone.
- Understanding of the travel business and booking systems is an advantage.
Responsibilities
- Receive and process partner requests for online transfer bookings, including order changes and additional services.
- Resolve booking incidents using the CRM system.
- Advise partners at all stages of working with the online product.
- Interact with suppliers regarding bookings via email and phone.
- Utilize CRM systems and internal databases efficiently.
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