Customer Service Advisor
New
M
Manila RecruitmentManufacturing
Philippines, Monday – Friday, 8AM to 4PM UK TimeFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1-3 years
- Required Skills
- Microsoft ExcelCustomer serviceZendeskCRM
Requirements
- High school education or a vocational course.
- 1-3 years of experience in a customer service or administrative role.
- Experience using Freshdesk, Zendesk, or similar customer support ticketing software.
- Strong attention to detail and accuracy.
- Competent in using Microsoft Office applications, particularly Outlook and Excel.
- Ability to manage multiple tasks and prioritize workload effectively.
- Ability to work independently and follow established processes.
- Experience using customer relationship management (CRM) systems.
- Experience working within a contact center or customer support environment.
Responsibilities
- Register customer appliance warranties accurately and efficiently across relevant systems.
- Verify customer and product information to ensure records are complete and correct.
- Process customer returns in accordance with company policies and procedures.
- Create replacement and resend orders where appropriate.
- Liaise with customers, retailers, couriers, and internal departments to resolve return and replacement queries.
- Reconcile returned products against system records and supporting documentation.
- Handle customer enquiries by email, live chat and other communication channels in a professional manner.
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