Customer Service Executive
New
M
MoneyHero GroupFintech
This is a fully remote role to be based in Malaysia.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluency in written and spoken Hong Kong's Cantonese is mandatory. Good written and verbal communication skills in English.
- Experience
- Minimum of 1 year of experience in a customer service role
- Required Skills
- Problem SolvingCustomer serviceZendeskCritical thinking
Requirements
- Fluency in written and spoken Hong Kong's Cantonese.
- Good written and verbal communication skills in English.
- Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
- Proficiency in using customer service software and tools.
- Strong problem-solving and critical thinking skills.
- Ability to multitask and prioritize tasks effectively.
- Excellent attention to detail and accuracy.
- Positive and professional attitude.
- Ability to work independently and as part of a team.
Responsibilities
- Respond promptly and accurately to customer inquiries via email, chat, and phone platforms.
- Resolve customer issues and complaints effectively to ensure a positive experience.
- Provide clear and concise information about company products and services.
- Escalate complex inquiries or complaints to the appropriate department or supervisor.
- Maintain accurate records of customer interactions and inquiries.
- Adhere to company policies and procedures regarding customer service.
- Contribute to the development and improvement of customer service processes.
- Collaborate with team members to achieve department goals and objectives.
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