Customer Success Team Lead
New
I
IMPACT BRANDSHealth and wellness
We are a fully remote organization, allowing you to work from any location.Full-TimeLead
Salary$650 - $750 per month
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Job Details
- Required Skills
- Data AnalysisProblem SolvingTeam managementCoachingCustomer support
Requirements
- Proven experience in customer support, team management, or a similar role
- Strong focus on customer satisfaction and retention
- Strong communication skills
- Strong leadership skills
- Ability to analyze data and identify trends for process improvement
- Detail-oriented
- Excellent organizational abilities
- Excellent problem-solving abilities
Responsibilities
- Oversee the daily operations of the Customer success team, ensuring high service standards and strong customer retention
- Provide support and guidance to team members
- Monitor and track team attendance to ensure adequate coverage
- Conduct one-on-one coaching sessions to enhance agent performance and skills
- Assess and track agent efficiency on a daily, weekly, and monthly basis
- Analyze customer feedback and support data to identify trends and implement improvements that increase customer satisfaction and retention
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