Director, VSL Customer Success
New
V
Voyager Sopris LearningEdtech
Candidate must work and reside within the US.Full-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 10–15+ years
- Required Skills
- Data AnalysisCustomer SuccessAccount ManagementCross-functional collaboration
Requirements
- Bachelor’s degree and/or extensive professional experience in K–12 education and edtech (10–15+ years).
- Proven experience leading and developing teams, including cross-functional and remote team environments (7+ years minimum).
- Demonstrated leadership experience, including training delivery, customer success, and large-scale implementation.
- Deep experience in customer-facing roles, including account management and strategic customer engagement.
- Demonstrated experience supporting large-scale K–12 implementations and professional learning delivery.
- Proven ability to lead customer success strategy and execution across diverse customer environments.
- Highly proficient with technology, customer success, and data/reporting tools.
- Ability to travel up to 30% as needed.
- Must be able to work and reside within the United States.
- Reliable internet connection through cable or fiber-optic broadband (min 10 Mbps down/5 Mbps up).
Responsibilities
- Lead, manage, coach, and develop a high-performing team of Customer Success Managers, Professional Learning Facilitators, and a Product Enablement & Analytics Manager.
- Own and optimize the end-to-end customer lifecycle, including onboarding, implementation, adoption, expansion, and retention.
- Establish and monitor customer health metrics to drive actionable insights and inform data-informed mitigation strategies.
- Partner with Sales, Product, Marketing, and Research to drive alignment, product enhancements, and unified customer experience strategy.
- Drive the strategy and continuous improvement of customer support operations, service standards, and escalation frameworks.
- Translate field experience and classroom needs into scalable, repeatable customer success playbooks and resources.
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