Customer Success Director
New
H
HirevueHR Tech, SaaS
Fully Remote USFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in Customer Success, Consulting, Account Management, or Enterprise SaaS, with 3+ years supporting large, complex, enterprise customers
- Required Skills
- Change ManagementCustomer SuccessAccount Management
Requirements
- 5+ years of experience in Customer Success, Consulting, Account Management, or Enterprise SaaS
- 3+ years of experience supporting large, complex, enterprise customers
- Proven ability to operate as a trusted advisor to senior executives (VP–C-suite)
- Deep experience navigating matrixed, global enterprises with multiple stakeholders and competing priorities
- Strong track record of driving measurable customer outcomes including product adoption, retention, expansion, and customer health
- Exceptional skills in prioritization, program management, and stakeholder communication
- Highly self-directed with the ability to identify risk and execute without heavy oversight
- Occasional travel (up to 30%) to support customer meetings and trade shows
- Experience working with Fortune 500 companies strongly preferred
- Background in HR Tech, Talent, Recruiting, or Workforce Transformation highly desirable
- Exposure to change management, digital transformation, or enterprise transformation initiatives a major advantage
Responsibilities
- Own a portfolio of strategic and enterprise customers, where you will be accountable for retention, expansion, adoption, and long-term value realization
- Proactively identify risk, opportunity, and whitespace, translating insights into actionable success plans
- Act as a trusted advisor to senior customer leaders (VP, SVP, C-suite), guiding them through hiring transformation, talent acquisition strategy, and digital adoption
- Facilitate high-impact executive business reviews, roadmap discussions, and value alignment conversations
- Partner tightly with Sales and Renewals to drive expansion strategy, renewal outcomes, and commercial success across your portfolio
- Translate Hirevue usage into quantifiable business outcomes such as improved time-to-hire, candidate experience, quality of hire, and recruiter productivity
- Orchestrate internal cross-functional teams (Product, Support, Marketing, Sales) to deliver seamless customer experiences
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