Senior Customer Success Specialist
New
M
MedtronicHealthcare Technology
For this remote position, you will be expected to be based in the United Kingdom.Full-TimeSenior
Salary54,400 - 81,600 GBP per year
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Job Details
- Languages
- Proficiency in English (reading, conversation, and writing)
- Experience
- At least 4 years
- Required Skills
- Project ManagementData AnalysisSAPMicrosoft ExcelAnalytical SkillsCustomer Success
Requirements
- Bachelor’s degree in management, Industrial management, Business, Life Sciences, or a related field.
- At least 4 years of experience in a similar role, preferably within the medical device industry.
- Proficiency in English (reading, conversation, and writing).
- Basic knowledge of SAP.
- Working knowledge of Microsoft Excel, including pivot tables.
- Strong analytical, organizational, and project management skills.
- Proven ability to collaborate and influence effectively in a cross-functional, matrixed environment.
- Excellent communication skills.
- Ability to work independently in a remote environment with strong ownership and self-organization.
Responsibilities
- Monitor back-order and planning reports to proactively identify supply risks and opportunities.
- Analyse supply chain data to develop actionable solutions for product availability and customer satisfaction.
- Collaborate with supply chain, sales, and marketing stakeholders to ensure accurate forecasting and optimal stock levels.
- Participate in meetings with planners and country teams to stay aligned on supply issues and product allocation.
- Provide transparent information to the sales force to enable effective customer communication.
- Contribute to New Product Introductions by ensuring timely product availability across European warehouses.
- Support the Customer Success Manager in mid- and long-term projects focused on Customer Care and Service & Repair processes.
- Leverage innovation and AI-enabled tools to improve reporting, data analysis, and customer experience.
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