Senior Customer Solutions Engineer
New
C
ChecklyDevTools SaaS
Remote in UTC+1 and UTC+2 time zones, Europe, UTC+1 and UTC+2Full-TimeSenior
Salary€115k-€140k OTE for someone in a similar cost of market as Spain, Poland, Portugal etc. €127k-€150k for someone in a similar cost of market as UK, Germany etc. For this role, there’s a 70% base salary - 30% commission split.
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Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- Node.jsJavascriptCustomer SuccessSaaS
Requirements
- 5+ years of experience in a Solutions Engineering, Sales Engineering, Customer Solutions, or Forward Deployed Engineer role.
- Strong technical skills to read, write, and debug code, with a preference for JavaScript/Node.js.
- Experience working in dev-tools SaaS companies.
- Ability to use AI tools (e.g., Claude Code, Codex) for prospect research, demo code generation, and proof-of-concept creation.
- Ability to be autonomous and self-motivated in a remote-first environment.
- Exceptional empathy, curiosity, and a proactive, ownership-oriented mindset.
- Excellent spoken and written English skills.
- Must be located in Europe within UTC+1 and UTC+2 time zones.
- Background in observability, monitoring, or testing is preferred but not required.
Responsibilities
- Solve real customer problems and act as an expert on Checkly and the monitoring space.
- Manage technical evaluations for prospects from initial demo to successful implementation.
- Collaborate directly with customers to understand their needs and share learnings with Product and Engineering teams.
- Improve technical documentation, processes, and policies.
- Provide customer support during onboarding and as needed to maintain deep product expertise.
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