Customer Support Executive
S
SleekFintech, Business Services
MalaysiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Cantonese, Mandarin
- Experience
- Minimum 2 years
- Required Skills
- SlackZendeskCustomer support
Requirements
- Bachelor's Degree in any field.
- Minimum 2 years of experience in customer support (Fintech, SaaS, or professional services experience preferred).
- Fluent in spoken English and Cantonese (Mandarin is a strong advantage).
- Experience navigating digital tools including Zendesk, Aircall, Slack, and Gmail.
- Self-motivated with a dedicated, quiet workspace and stable internet connection.
- Strong problem-solving skills and the ability to think on your feet.
- Attention to detail and ability to manage multiple complex workstreams.
- Excellent active listening and clear communication abilities.
- Analytical mindset with a methodical approach to resolving issues.
- Collaborative nature suitable for a cross-functional startup environment.
Responsibilities
- Follow up with clients for feedback and document submissions.
- Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity.
- Guide clients through Sleek’s digital onboarding and document platforms.
- Troubleshoot issues related to business incorporation and accounting, escalating to internal teams as necessary.
- Collaborate with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams.
- Identify recurring customer pain points to suggest improvements to workflows and help center content.
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